Disaster Recovery

Disaster Revovery Solutions

A well laid out disaster recovery plan carefully assesses risk and prioritizes between critical and non-critical functions.

For any business, communications should be at the top of the list. This key component is the lifeline separating you and the rest of the world - existing customers, sales prospects, suppliers and even internal personnel.

When catastrophe strikes, be it a natural disaster or an operational failure, existing customers should be well aware that you are still in business. At the same time, you will want to avoid the risk of losing out on new opportunities. Incorporating Innoport's unified communications solution into your business' disaster recovery plan will alleviate telecommunication and fax disruptions, so you can conduct business as usual should service on your telco lines become affected.

With the flexibility of our hosted PBX service, businesses can create an enterprise-level voice mail system complete with custom mailbox extensions for each staff member. Design custom call scripts and set up an auto attendant with menu options (e.g., 1 for Sales, 2 for Customer Service, etc.) for transferring calls to different offices or departments. Personalized mailbox greetings, music-on-hold, live extension transfer, and find by name and full listing directory assistance all add to the power and richness that Innoport's hosted PBX service delivers.

In many cases, Innoport's hosted PBX service will even mirror an in-house PBX system, allowing callers to reach staff members on the same extensions. This essentially creates a seamless transition that a business can cut over to should the in-house PBX unexpectedly go down. If employees can operate off of cell phones or remote telephone lines during the disaster, calls can be forwarded from each extension to prevent disruption to live conversations. Innoport find me / follow me allows calls to be forwarded through a routing sequence of up to 5 phone numbers until the call gets picked up.

Giving information and updates about the current situation may be a consideration for a disaster recovery plan. Innoport's hosted PBX service allows for creating an announcement mailbox solely intended for this purpose.

Hosted PBX capabilities are available with the Innoport Business service plans. All of our plans include personal phone numbers that serve as both a voice and fax number or may be designated for use as just one or the other. These numbers accept simultaneous calls to avoid busy signals. If a number is set for both voice and fax, Innoport automatically distinguishes between a voice call and fax signal, so callers do not have to press any additional keys. Any faxes to a number are sent via email as attachments in PDF or TIF format.

Even if the data connection goes down during the disaster situation, Innoport will not only continue to accept calls, but voice mail and fax messages will continue to be collected and stored in an online activity log for 30 days. When internet access is regained, users can log into their account online and pick up missed messages from the affected period.

Planning for disaster recovery can often times become a cumbersome expense. But with Innoport, you can easily manage your communications during emergencies without allocating a large sum towards disaster recovery. Innoport is a business continuity solution that will not only provide you with transparency and professionalism, but it will also keep you in business.

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