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| Primary Responsibilities: |
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- Answer customer (current or prospective) questions via phone and email.
- Troubleshoot customer issues via phone and email.
- Build upon self-help guides.
- Submit reports detailing areas of improvements.
- Communicate customer issues and feedback to engineering.
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| Qualifications: |
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- Strong computer usage and problem-solving skills.
- Excellent communication (written and oral) and interpersonal skills.
- Attention to detail is a must.
- Associate or Bachelor's degree or working towards one.
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| Type: Full-time / Part-time |
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